Terms of Service

Overview

Welcome to Booswear Limited. In these terms, "we", "us" and "our" mean Booswear Limited, and "you" means the person or business using our website or placing an order. We operate this store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify.

These Terms of Service, together with any policies referred to in them, describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to them, you should not use or access the Services.

1. Access and account

By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or that you are using the Services with the consent and supervision of a parent or guardian.

To use the Services, including browsing our store or purchasing any product or service, you may be asked to provide information such as your email address and billing, payment and delivery details. You confirm that the information you give us is correct, current and complete, and that you have all the rights necessary to provide it.

You are responsible for keeping your account credentials secure and for activity on your account. You may not transfer, sell, assign or license your account to anyone else.

2. Business and consumer customers

We sell to both businesses and individuals.

If you are buying as a consumer — that is, wholly or mainly for personal use rather than for a business — you have statutory rights under UK consumer law which these terms do not affect or reduce. Nothing in these terms limits your legal rights in relation to goods that are faulty, not as described, or not fit for purpose.

If you are buying for the purposes of a business, trade, craft or profession, you are a business customer. Statutory consumer rights, including the cancellation rights described in section 7, do not apply to business customers.

3. Our products

We make every effort to represent our products accurately. Please note that colours and product appearance may differ from how they look on your screen, depending on your device and its settings. Garment colours, fabric shades and thread or print colours can also vary slightly between production batches, and between different garment styles from the same manufacturer.

Embroidery and print reproduce artwork differently. Fine detail, small text, gradients and exact colour matching are limited by the process and the garment. We will tell you if we think your artwork will not reproduce well in your chosen method, and we will always send a proof before production.

Product descriptions may change at any time. We may discontinue any product, and may limit quantities available to any person, region or jurisdiction.

4. Your artwork and logos

When you upload, email or otherwise send us a logo, image, text or other artwork for decoration, you confirm that you own it or have permission from the rights holder to have it reproduced on garments, and that its use does not infringe anyone else's trade mark, copyright, design right or other rights.

We may decline any artwork at our discretion, including artwork we believe you do not have the right to use, or which is unlawful, offensive or infringing. If we decline artwork after you have paid, we will refund you in full.

You keep all rights in your own artwork. You grant us permission to reproduce it as needed to fulfil your order, to store it so that you can reorder, and — unless you tell us otherwise — to show photographs of finished work in our portfolio and on social media. If you would prefer we did not show your branding, email hello@booswear.co.uk and we will not.

We may charge for preparing artwork for production, such as digitising a logo for embroidery. Where that work is included free, the digitised embroidery file we create remains ours, though we will always keep it available for your future orders.

5. Orders and proofs

When you place an order you are making an offer to purchase. We may accept or decline any order at our discretion. Your order is not accepted until we confirm it, and we must receive and process your payment before acceptance. If we do not accept, change or cancel an order, we will try to contact you using the email address, billing address or phone number you gave us.

Because your items are decorated to your specification, we will send you a proof — a visual showing the artwork, its position and its size — before production begins. It is your responsibility to check the proof carefully, including spelling, names, sizes, colours and placement. Production starts once you approve it.

If you approve a proof and the finished goods match it, we cannot accept a return or offer a refund for an error that was visible in the proof. If the finished goods do not match the proof you approved, we will put it right — see section 7.

Once production has begun we may be unable to cancel or change an order. Please contact us as soon as possible if you need to.

6. Prices, VAT and payment

Prices, discounts and promotions may change without notice. The price you pay is the price shown at the time you place your order, and it will be set out in your order confirmation email.

We are not currently registered for VAT. No VAT is added to our prices, and the total shown at checkout is the total you pay, apart from any delivery charge shown separately before you confirm the order. If our VAT status changes we will update this policy and our prices, and the change will only affect orders placed afterwards.

Quantity discounts, where they apply, are calculated automatically and shown before you pay. Fixed-price bundles apply only at the exact quantity stated for that bundle.

You agree to provide current, complete and accurate payment and account information, and to keep it up to date so that we can complete your transactions and contact you. You confirm that you are authorised to use the payment method you provide, and that you will pay the amounts due at the prices shown, including any delivery charges.

7. Cancellation, returns and faults

This section summarises your position. Full details are in our Refund Policy, which forms part of these terms.

Personalised and custom-decorated goods. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14-day right to cancel does not apply to goods that are made to your specification or are clearly personalised. Almost everything we sell is decorated with your artwork or names, so once you have approved your proof and production has started, these orders cannot be cancelled or returned because you have changed your mind.

Undecorated goods. If you order plain garments with no decoration and you are a consumer, you have 14 days from receipt to tell us you wish to cancel, and a further 14 days to return them unused and in their original condition.

Faults and mistakes. Your rights in relation to faulty goods are not affected by any of the above. If an item is faulty, damaged in transit, not what you ordered, or does not match the proof you approved, contact us at hello@booswear.co.uk within 14 days of delivery and we will replace it, remake it or refund it. Please keep the item and, where you can, send us a photograph — it usually saves you posting anything back.

8. Delivery

Delivery times quoted on the site, including any turnaround shown for production, are estimates rather than guarantees. Production time begins when you approve your proof, not when you place the order.

We are not responsible for delays caused by delivery carriers, industrial action, weather or other events outside our reasonable control. If a delivery is delayed, please contact us and we will help trace it.

Risk in the goods passes to you on delivery. Further details are in our Delivery Policy.

9. Intellectual property

The Services, including the text, images, graphics, video, audio and the design, selection and arrangement of them, are owned by Booswear Limited or its licensors and are protected by copyright, trade mark and other intellectual property laws. This does not apply to your own artwork, which remains yours — see section 4.

You may use the Services for your own purposes in connection with buying from us. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish or transmit any of our material without our prior written consent.

"Boo'sWear" and our logos are trade marks of Booswear Limited. You must not use them without our permission. Shopify's name, logo and trade marks belong to Shopify. All other names, logos and trade marks appearing on the Services, including garment manufacturers' brands, belong to their respective owners, and their appearance does not imply any endorsement of us by them.

10. Third-party tools and links

The Services may give you access to tools provided by third parties which we neither monitor nor control, and may contain links to third-party websites. We provide access to such tools "as is" and "as available", without warranties of any kind, and we are not responsible for examining or evaluating third-party content. If you leave the Services to visit a third-party site, you do so at your own risk, and you should review that party's own terms and policies.

11. Relationship with Shopify

Our store is powered by Shopify, which enables us to provide the Services to you. Any sale or purchase you make in our store is made directly with Booswear Limited. Shopify is not responsible for any aspect of any sale between you and us, including any injury, damage or loss resulting from products or services purchased. You release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with us.

12. Privacy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services you acknowledge that you have read both.

Because the Services are hosted by Shopify, Shopify collects and processes information about your use of them in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and with third parties who may be located outside the United Kingdom, in order to provide services to you. Our Privacy Policy has more detail on how we and our partners use your personal information.

13. Feedback

If you send us ideas, suggestions, feedback, reviews or proposals ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute and display it for any purpose, including commercially. You confirm that you own or have the rights to any Feedback you send, and that it will not infringe anyone else's rights or be unlawful, abusive, defamatory or obscene. We are not obliged to keep Feedback confidential, to pay for it, or to respond to it, and we may remove Feedback we consider objectionable.

14. Errors and omissions

Occasionally information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, turnaround times or availability. We reserve the right to correct these and to change or update information at any time without prior notice. Where a pricing error is obvious and you could reasonably have recognised it as an error, we may cancel the order and refund you in full rather than supply at the wrong price.

15. Acceptable use

You may use the Services for lawful purposes only. You must not use them: for any unlawful or malicious purpose; to break any applicable law or regulation; to infringe our intellectual property rights or those of anyone else; to harass, abuse, defame or harm any person; to transmit false or misleading information; to send unsolicited advertising or spam; to impersonate any other person or entity; or in any way that restricts anyone else's use of the Services or could expose us, Shopify or our users to liability.

You also agree not to: upload viruses or other malicious code; copy, extract, resell or exploit any part of the Services; collect or track other people's personal information; or interfere with, bypass or circumvent our security measures or access restrictions. We may suspend or terminate your account if you breach any part of these terms.

16. Automated agents

This section applies if you use or enable software that acts autonomously or semi-autonomously on your behalf (an "Agent") to access or interact with the Services.

An Agent may only access the Services if it identifies itself as an Agent in the user agent string of every request, in the form "Agent/[agent name]". Agents must not conceal that they are automated, must not mimic human interaction patterns in order to appear human, must not complete or circumvent CAPTCHAs or other measures intended to distinguish people from software, must answer truthfully when asked whether they are automated, and must not circumvent any measure we use to control automated access. We may limit, by technical or other means, whether and how Agents access the Services.

17. Termination

We may terminate this agreement or your access to the Services at our discretion at any time, and you will remain liable for any amounts due up to the date of termination. Sections which by their nature should survive termination will continue to apply, including those covering intellectual property, feedback, disclaimers, limitation of liability, indemnity and governing law.

18. Disclaimer of warranties

Information on the Services is provided for general information only. We do not warrant that it is accurate, complete or useful, and any reliance you place on it is at your own risk.

Except as expressly stated by us, and except in respect of the statutory rights of consumers described in section 2, the Services and all products offered through them are provided "as is" and "as available", without representations, warranties or conditions of any kind, express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose or non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

19. Limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else which cannot lawfully be excluded or limited. Nothing in these terms affects the statutory rights of consumers.

Subject to that, and to the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, business, savings, goodwill or data, arising from your use of the Services or of any product purchased through them.

Subject to the first paragraph of this section, our total liability arising out of or in connection with any order is limited to the amount you paid for that order.

20. Indemnity

If you are a business customer, you agree to indemnify and hold harmless Booswear Limited, Shopify and our respective affiliates, officers, directors, employees, agents and service providers against any losses, damages, liabilities or claims, including reasonable legal fees, arising out of your breach of these terms, your breach of the artwork warranties in section 4, or your violation of any law or the rights of a third party.

21. General

If any provision of these terms is found to be unlawful, void or unenforceable, it will be severed and the remaining provisions will continue in force.

Our failure to enforce any right or provision of these terms is not a waiver of it. These terms, together with the policies referred to in them, form the entire agreement between us and supersede any earlier agreements or communications.

You may not transfer or assign these terms or your rights under them without our written consent. We may transfer or assign them without your consent, provided this does not reduce your rights.

These terms do not create any rights for third parties, except that Shopify may enforce section 11.

22. Changes to these terms

You can review the current version of these terms on this page at any time. We may update, change or replace any part of them by posting the revised version on our website. Changes apply to orders placed after they are posted, and it is your responsibility to check this page periodically. Where we make a material change we will tell you in accordance with applicable law.

23. Governing law

These terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales. You and we agree that the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in the courts of the country where you live.

24. Contact

Questions about these Terms of Service should be sent to hello@booswear.co.uk.

Booswear Limited
29 Bridge Street, Morpeth, NE61 1PE
Email: hello@booswear.co.uk
Telephone: +44 (0) 7415 108665
Registered in England and Wales, company number 17356605

These terms were last updated on 3 September 2026.